Refund policy
At LUNA ON THE SKY, your satisfaction is important to us. If you are not completely happy with your purchase, we are here to help make the return experience simple and convenient.
Return Window
You may request a return within 14 days of receiving your order.
To be eligible for a return, products must be:
- Unused and unworn
- In their original condition
- Free from stains, odors, makeup, perfume, or damage
- Returned with all original tags attached
Items that do not meet these requirements may not qualify for a refund.
Items Not Eligible for Return
For hygiene and safety reasons, the following items cannot be returned:
- Final Sale products
- Clearance or promotional items
- Swimwear
- Bodysuits
- Underwear and intimate apparel
- Earrings and certain accessories
- Gift cards
How to Start a Return
To initiate a return request:
- Contact our customer service team.
- Include your order number and reason for the return.
- Wait for return approval and instructions before shipping the item back.
Returns sent without authorization may not be accepted.
Refund Information
Once your return is received and inspected:
- Approved refunds will be issued to the original payment method.
- Processing times may vary depending on your financial institution.
- Original shipping charges are non-refundable.
If an item is returned in a condition different from its original state, a partial refund may be issued or the return may be declined.
Exchanges
At this time, we do not offer direct exchanges.
If you would like a different size, color, or style, please place a new order after your return has been approved.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the item received
- Photos of the packaging
Our team will review the issue and provide a suitable resolution.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Contact Information
LUNA ON THE SKY
4161 W Belle Pl
Saint Louis, MO 63108
United States
❗Please note: The address listed above is not a return address. Please contact customer support before sending any items back.
Thank you for shopping with LUNA ON THE SKY 🤍✨
- Choosing a selection results in a full page refresh.