Thank you for shopping with LUNA ON THE SKY. We are committed to providing a smooth and reliable shopping experience for every customer.
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends, public holidays, or during promotional events may require additional processing time.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please allow some time for tracking updates to become available after your package has been dispatched.
Customers are responsible for providing complete and accurate shipping information at checkout.
LUNA ON THE SKY is not responsible for delivery issues, delays, or lost packages resulting from incorrect or incomplete shipping addresses provided by customers.
If you need to make changes to your shipping information, please contact us as soon as possible before your order is shipped.
Although we work hard to ensure timely delivery, occasional delays may occur due to carrier operations, severe weather conditions, high shipping volumes, or other circumstances beyond our control.
We appreciate your patience and understanding should any unexpected delays arise.
LUNA ON THE SKY
4161 W Belle Pl
Saint Louis, MO 63108
United States
❗Please note: This address is not a return address. For returns, exchanges, or refund requests, please contact our customer support team first to receive the appropriate return instructions.
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